The Listening State

Open Government

Expected dates of the program

April 15-16, 2021


Program overview

President Kassym-Jomart Tokayev has, inter alia, issued a strategic directive that Kazakhstan should become a listening state. Under his tenure, the President is keen to establish a dialogue between government and citizens including building trust with the people of Kazakhstan. This initiative has included establishing the National Council of Public Trust. The key purpose of this training is how to operationalise Kazakhstan’s commitment to become a listening state. The topic will be delivered for two days in an interactive and engaging way, at the end of which participants will be awarded a certificate from Nazarbayev University Graduate School of Public Policy.  

Day 1 (AM)



·         The Concept of Open Government (international best practice)

·         Successes of Open Government in Kazakhstan

·         Challenges of Open Government in Kazakhstan

·         Open Government Partnership

Day 1 (PM)



·         Examples of Open Government in Practice

·         One-stop shops and electronic government

·         Public Councils

Learning outcomes

At the conclusion of the program participants will have:

·         Examined international best practice in open government

·         Considered the importance of open-government for Kazakhstan future goal to become one of the top 30 developed countries

·         Critically reflected on both the successes and challenges for open government practice.







Colin Knox, Professor

Colin Knox joined the Graduate School of Public Policy as Professor of Public Policy in 2016. Dr Knox received his doctorate in public policy from Queen’s University Belfast, one of the Russell Group Universities in the United Kingdom. His fields of research include: public sector reform in developed and developing countries; local government; and public policy evaluation. He has also written widely on the politics of divided societies.
Prior to joining Nazarbayev University, Dr. Knox worked at Ulster University in the United Kingdom where he taught modules (Public Administration and Governance, Research Methods and Contemporary Issues in Public Policy) on the Masters in Public Administration Programme. He also led a team which designed the Professional Doctorate Programme (D.Gov) aimed at senior officials working in the public sector.
Dr. Knox also spent 8 years as a practitioner working in local government in the UK prior to joining academia.