Open Government

Open Government

Expected dates of the program

May 20, 2019


Program overview

This program will consider various efforts put for improving open government in Kazakhstan and, as a result, wider collaboration with the society, mass media and NGOs in government’s decision-making process. The program will be divided into 4 broad topics: e-government and one-stop shops; interaction with citizens; potential role of the third sector (NGO); and public councils as a mechanism for improving decision-making processes and services in Kazakhstan. The program will be based on the international best practice as a method for informing about events in Kazakhstan.  

Day 1 (AM)



·         The Concept of Open Government (international best practice)

·         Successes of Open Government in Kazakhstan

·         Challenges of Open Government in Kazakhstan

·         Open Government Partnership

Day 1 (PM)



·         Examples of Open Government in Practice

·         One-stop shops and electronic government

·         Public Councils

Learning outcomes

At the conclusion of the program participants will have:

·         Examined international best practice in open government

·         Considered the importance of open-government for Kazakhstan future goal to become one of the top 30 developed countries

·         Critically reflected on both the successes and challenges for open government practice.







Colin Knox, Professor

Colin Knox joined the Graduate School of Public Policy as Professor of Public Policy in 2016. Dr Knox received his doctorate in public policy from Queen’s University Belfast, one of the Russell Group Universities in the United Kingdom. His fields of research include: public sector reform in developed and developing countries; local government; and public policy evaluation. He has also written widely on the politics of divided societies.
Prior to joining Nazarbayev University, Dr. Knox worked at Ulster University in the United Kingdom where he taught modules (Public Administration and Governance, Research Methods and Contemporary Issues in Public Policy) on the Masters in Public Administration Programme. He also led a team which designed the Professional Doctorate Programme (D.Gov) aimed at senior officials working in the public sector.
Dr. Knox also spent 8 years as a practitioner working in local government in the UK prior to joining academia.

Saltanat Janenova, Assistant Professor

Saltanat Janenova graduated from the University of Durham (UK) with a master’s degree in Sociology in 2000 and the University of Edinburgh (UK) with a PhD in Social Policy in 2010. Her doctoral thesis was on “Public Service Integration in Kazakhstan: The One-Stop Shops case”. 

Saltanat worked in the Kazakhstani Civil Service and for various international organisations, including the European Union, the OECD and UNDP as a national expert on public administration. 

Saltanat has co-authored and published papers on civil service reform and public service modernisation in the Oxford Research Encyclopedia of Politics, International Review of Administrative Sciences, Central Asia Survey, International Journal of Public Administration and the Cornell International Law Journal. 

Her research interests include public sector reforms in the post-Soviet countries, open government, one stop shops, and gender issues.