Saltanat Janenova


Saltanat Janenova

Position: Assistant Professor
Education Background: Ph.D., Social Policy. 2010, University of Edinburgh (UK)

Research Areas

Public sector reforms in the post-Soviet countries, open government, one stop shops, and gender issues

Contact information

Dr. Saltanat Janenova
Assistant Professor
Graduate School of Public Policy
Nazarbayev University
Tel. +7 (7172) 709151

Block C3, Office 4.012
53 Kabanbay batyr avenue, Astana

Dr. Saltanat Janenova

Saltanat Janenova graduated from the University of Durham (UK) with a master’s degree in Sociology in 2000 and the University of Edinburgh (UK) with a PhD in Social Policy in 2010. Her doctoral thesis was on “Public Service Integration in Kazakhstan: The One-Stop Shops case”. 

Saltanat worked in the Kazakhstani Civil Service and for various international organisations, including the European Union, the OECD and UNDP as a national expert on public administration. 

Saltanat has co-authored and published papers on civil service reform and public service modernisation in the Oxford Research Encyclopedia of Politics, International Review of Administrative Sciences, Central Asia Survey, International Journal of Public Administration and the Cornell International Law Journal

Her research interests include public sector reforms in the post-Soviet countries, open government, one stop shops, and gender issues.

Saltanat has received four research grants from the Ministry of Education and Science, British Council, Norwegian Institute for International Cooperation (NUPI), and Nazarbayev University. She has been awarded three Best Paper Awards at different international conferences. In December 2017 Saltanat was awarded Nazarbayev University Teaching Award in the nomination “Internationalisation”.

CV of Dr Janenova


Peer-reviewed articles:

Knox, C. and Janenova, S. In press. “One Stop Shops”, In Oxford Research Encyclopedia of Politics, Oxford University Press.

Knox, C. and Janenova, S. 2018. “Public Councils in Kazakhstan: A Case of Emergent Participative Democracy?” Central Asian Survey, 38: 2, 305-321,

Kuzhabekova, A., Janenova, S. and A. Almukhambetova. 2018. “Analyzing the Experiences of Female Leaders in Civil Service in Kazakhstan: Trapped between Economic Pressure to Earn and Traditional Family Role Expectations”, International Journal of Public Administration, 41: 15, 1290-1301,

Janenova, S. and Knox, C. 2017. “Civil Service Reform in Kazakhstan: Trajectory to the 30 Most Developed Countries?” International Review of Administrative Sciences, published online in November,

Pelizzo, R., Baris, O. and S. Janenova. 2017. “Objective or Perception-Based: A Debate on the Ideal Measure of Corruption”, Cornell International Law Journal, 50: 1, Article 4, 77-106,

Janenova, S. and Kim, P. 2016. “Innovating Public Service Delivery in Transitional Countries: The Case of One Stop Shops in Kazakhstan”, International Journal of Public Administration, 39: 4, 323-333,  

Peer-reviewed book chapters:

Baimenov, A. and Janenova, S. In press. Civil Service Development in the Former Soviet Union Countries: An Emergence of a New Model? in Public Service Excellence in the 21st Century, Palgrave Macmillan, Editor(s) – Alikhan Baimenov and Panos Liverakos.

Maltseva, E. and Janenova, S. In press. The Politics of Pension Reforms in Kazakhstan: Pressures for Change and Reform Strategies, in Social Policy, Poverty and Inequality in Central and Eastern Europe and The Former Soviet Union, London, UK: JH Publishing, Editor(s) – Sofiya An; Tatiana Chubarova; Bob Deacon; Paul Stubbs.

Janenova, S. 2010. Public Service Integration in Kazakhstan: Why Alternative Access Rather Than Single Access?, in State and Administration in a Changing World, NISPAcee: Bratislava, Slovakia, Editor(s) – Juraj Nemec and B. Guy Peters.

Media articles

Janenova, S. and Knox, C. (2018) Governance in Kazakhstan: improvements but could do better, The Astana Times, 25 September.

Interview in Global Government Forum, Whole in One: The Rise and Rise of One Stop Shops, 5 September 2018. 

Janenova, S. (2018) Why fighting for ethics improvement in Kazakhstan is not effective?, Tengrinews, opinion blog, 10 May.

Janenova, S. (2018) About “harm” of social research, Tengrinews, opinion blog, 24 April.      

Janenova, S. and Knox, C. (2018) Five barriers for development of public councils in Kazakhstan, Vlast, 26 March.

Knox, C. and Janenova, S. (2018) E-government Curse in Kazakhstan? Vlast, 2 February.

Janenova, S. (2018) In a trap of conflict of interests or Why ethics commissioners are not effective in Kazakhstan? Vlast, 21 February.

Janenova S. (2017). Ethics in Civil Service: “presumption of innocence”, mentality, or mission possible?, Vlast, 25 May.

Janenova S. (2017). ‘Glass ceiling of Kazakhstani civil service: invisible for men, reality for women’, Vlast, 29 March.

Janenova S. (2017). ‘50 shades’ of Open Government in Kazakhstan, Vlast, 22 February.

Janenova S. (2017) Payment of Civil Servants by Results: Myths and Kazakhstani Realities, Vlast, 8 February.

Janenova S. (2017). Evolution of One Stop Shops: From citizens to government towards ‘Government for Citizens?, Vlast, 5 January.

Janenova S. (2016) New Trajectories of Civil Service Reform in Kazakhstan, The Astana Times, 16 February.

Interview with Belinda McKeon in Digitalist, Traveling the Digital Silk Road, 7 September 2016.